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FAQ - Ordering Tokaji

Who is Tokaji.com?

TOKAJI.COM was founded in 2010 by David Nathan-Maister, the owner of the English company Oxygenee Ltd. (which runs the website www.finestandrarest.com, amongst others), and Joerg Matzdorff, the owner of the German wine trading company Tokajneum (www.tokajneum.com), who is a merchant spezialized in Tokaji wines since 1999. While Oxygenee Ltd, a company with offices in the UK, France and Germany, is dealing in some of the world's most legendary wines and the very rarest spirits, Tokajneum is the online wine merchant with the widest range of Tokaji wines (about 200 different releases in stock). Together, we aim to make TOKAJI.COM the single primary reference for these wines on the net, with a Virtual Museum providing an unequalled information resource, a Tokaji forum, and a Webshop with a carefully chosen selection of the very finest new released as well as old vintage collectible Tokaji wines.

 

Is there a guarantee against loss or damage?

The Tokaji.com Unconditional Safe Delivery Guarantee: You must be over the age of 18, AND over the legal drinking age in your local jurisdiction to order from Tokaji.com. We unconditionally guarantee every delivery, including all deliveries worldwide, including to the USA. We ship at our risk, not yours. In the very unlikely event that a bottle gets lost or broken in transit, we will replace it immediately. If for any reason we are not able to replace the shipment, we will refund your money in full.

 

Can I order by phone or fax?

We're a real company, with real people. We love to talk to our customers on the phone. We are happy to take telephone orders from those clients who have difficulty with, or prefer not to go through the online ordering system. If you phone outside of German office hours and we are not able to answer your call, please leave a message on the voicemail system and we'll call you back as soon as possible. For a phone order, please call +49 151 14738383. To send us a fax, please use this number: +49 32122028622

 

What payment methods does Tokaji.com accept?

Our secure online ordering system gives you the convenience of paying by credit card, with state-of-the-art security and fraud protection. We accept VISA and MasterCard. We also accept Paypal payments and wire transfer.

 

To which countries do you ship?

We are experienced in shipping all over the world, including the USA, Canada, all of Europe, China, Taiwan, Hong Kong and Japan. We do not ship to some Central and South American countries, the Middle East, or some African countries. We ship to all US states. If you're not sure whether we ship to your country, please email us first to check. Our packaging is discreet and safe, and delivery is to your doorstep.

 

How much does shipping cost?

We offer free shipping worldwide for orders of two bottles ore more, or for order values over 250 €! Otherwise, for deliveries to EU countries shipping & handling is 13,90 €, for deliveries to all other countries shipping & handling is 24,90 €.

 

end faq

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